Security escalation path
Raising an Security issue
If you discover or suspect a security issue with Silverstripe Search Service, your escalation path is as follows:
- In the first instance, contact technical support (Standard operating hours, 8am - 6pm)
- Contact your Account Manager (Standard operating hours, 8am - 6pm)
- Securely email security@silverstripe.com
If you find security vulnerabilities in the Silverstripe CMS modules supported by Silverstripe, follow responsible disclosure documented in Issues and Bug Reports.
You can find the list of supported modules in Supported modules.
For more information about Silverstripe’s responsibilities, review your copy of the Silverstripe Search Service Description.
Security Information and Event Management
Silverstripe operates a Security Operating Centre (SOC) and Security Information and Event Management (SIEM). Security events from our SIEM are escalated to our Service Desk as part of our 24/7 monitoring and Priority Level response.